Privacy Policy for Prana & Co

Privacy Policy
Last updated: [April 2025]

At Prana & Co, your privacy matters. We are committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website, services, and online breathwork membership offerings.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information:
When you sign up for our online breathwork membership or purchase any of our offerings, we may collect personal details including your name, email address, phone number, billing information, and other details you provide voluntarily.

b) Wellness Preferences and Interests:
You may choose to share preferences such as areas of interest, health or wellness goals, or your feedback through surveys or user forms.

c) Usage Data:
We collect non-personal data about how you use our website, including browser type, IP address, device type, session duration, pages visited, and interactions with our content.

d) Cookies and Analytics:
Our website uses cookies and similar tracking technologies (e.g., Google Analytics) to improve your browsing experience and to understand how users engage with our site.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: To set up your account, deliver digital content, process payments, and manage your membership.

  • To Personalise Your Experience: To tailor content and suggestions based on your preferences and engagement.

  • To Improve Our Offerings: To monitor usage patterns, troubleshoot technical issues, and enhance our website and digital tools.

  • For Communication: To send relevant updates, newsletters, customer support responses, and promotional offers. You can opt out at any time.

  • To Meet Legal Requirements: To comply with legal obligations, dispute resolution, or enforce our terms and conditions.

3. Sharing of Information

We value your trust and do not sell or rent your personal information. We may share your data under the following circumstances:

  • Service Providers: With trusted third parties who help us operate our business, such as payment processors, email marketing platforms, or customer support tools. These providers are required to safeguard your information.

  • Legal Obligations: If required by law, regulation, subpoena, or court order.

  • Business Transfers: If Prana & Co is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that process, with prior notice given.

4. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal data. While we strive to use commercially acceptable means to protect your information, no system is entirely immune from potential breaches.

5. Your Rights and Choices

You have the right to:

  • Access, update or delete your personal information via your account settings or by contacting us directly.

  • Opt out of marketing emails by clicking the “unsubscribe” link in any message.

  • Request a copy of the data we hold about you or ask for it to be corrected if inaccurate.

We respond to all privacy-related requests in accordance with the Australian Privacy Principles (APPs) and applicable data protection regulations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

7. International Users

If you are accessing our services from outside Australia, please note that your information may be transferred to and processed in Australia. By using our services, you consent to the transfer of your information to facilities located in Australia or elsewhere.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. When updates are made, the revised policy will be posted on our website with a new “last updated” date.

9. Contact Us

For questions, feedback, or privacy-related requests, please reach out to us:

Prana & Co
Email: info@pranaandco.net
Website: www.pranaandco.net

Thank you for being part of the Prana & Co community.
We honour your trust and are committed to supporting your journey with integrity, respect, and transparency.